Terms of service

Last Updated: February 1, 2026

1. Purpose

These Terms of Use (hereinafter the “Terms”) define the conditions of access to and use of the Djokki platform (hereinafter the “Platform”), which enables, in particular, the distribution of audiovisual content, the creation of user and organization accounts, and access to paid services.
The Djokki Platform is a product and service operated by DJOYOW GH LTD, a company duly registered under applicable laws.
Djokki is not a separate legal entity.
Use of the Platform implies full and unconditional acceptance of these Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:
  • Platform: the Djokki website and/or application,
  • User: any individual holding an account on the Platform,
  • User Account: personal space allowing access to Djokki services,
  • Organization: an entity created by a user to publish and manage audiovisual content,
  • Content: any audiovisual content, text, image, or element published on the Platform,
  • Payment Providers: third-party services used to process financial transactions,
  • Dbiya: an internal platform acting as a technical payment gateway, redirecting transactions to the appropriate payment provider. Dbiya is not a payment service provider and does not hold or process funds.

3. Access to the Platform

Access to all or part of the Platform’s services may require the creation of a user account.
Djokki strives to ensure continuous access but does not guarantee uninterrupted availability, particularly in cases of maintenance, updates, or technical constraints.

4. User Accounts

4.1 Creation and Management

Account creation requires accurate, complete, and up-to-date information. The user is solely responsible for:

  • maintaining the confidentiality of login credentials,
  • all activities carried out through their account.

Any fraudulent use must be reported promptly to Djokki.

4.2 Personal Data

Djokki may collect and process personal data strictly necessary for service provision. Reasonable technical and organizational measures are implemented to protect data against unauthorized access, loss, or alteration.

5. Organizations

5.1 Creation and Identification

Any user may create an organization on the Platform. Djokki reserves the right to request documents identifying the natural or legal person responsible for the organization (ID, registration documents, articles of incorporation, or equivalent).

The creator of the organization is deemed its representative and is fully responsible for all activities and content published. In the absence of valid documents or in case of legitimate doubt, Djokki may refuse, suspend, or remove the organization

5.2 Published Content and Prohibitions

The organization guarantees that it holds all necessary rights to the published content. It is strictly prohibited to publish any content that:

  • is pirated, counterfeit, or unauthorized,
  • is pornographic, erotic, or sexually explicit, including between adults,
  • contains sexually suggestive or explicit nudity,
  • involves or suggests minors in a sexual context, real or simulated,
  • infringes human dignity,
  • is defamatory, hateful, violent, or discriminatory,
  • violates applicable laws or public order.
Djokki applies a zero-tolerance policy toward any content involving minors.

5.3 Reporting, Disputes, and Liability

In the event of a complaint or dispute relating to content published by an organization, Djokki may, without prior notice, block, suspend, or remove the content.

The dispute remains, on its merits, the sole responsibility of the organization, which agrees to deal directly with any claimant. However, Djokki may, at its sole discretion, act as a mediator between the organization and the claimant to facilitate dispute resolution or preserve service quality.
Djokki acts as a technical and commercial intermediary and shall not be held liable for content published by organizations.
Any mediation by Djokki does not constitute an acknowledgment of liability or party status in the dispute.

6. Intellectual Property

Content published remains the exclusive property of the organizations. Organizations grant Djokki a non-exclusive, royalty-free, worldwide license to host and technically distribute the content.
Djokki’s own elements (name, brand, logo, interface, technologies) are protected by intellectual property rights.

7. Payments and Billing

Payments are initiated via Dbiya, which redirects transactions to third-party providers (FedaPay, PawaPay, Paystack). Djokki does not store any banking data.
Payment data is processed exclusively by the relevant providers.
Djokki reserves the right to modify, add, or remove payment providers via Dbiya. Payments may be centrally managed by Djokki for revenue sharing and payouts.

8. Financial Terms Applicable to Organizations

8.1 Subscription

Access to publishing features is subject to a monthly subscription, as defined on the Platform. Djokki may modify pricing conditions at any time.

8.2 Revenue Sharing

Unless otherwise stated, the standard sharing model is:

  • 70% of revenues are paid to the organization,
  • 30% are retained by Djokki as service fees.
These rates may change.

8.3 Payment Hold

In the event of a dispute, fraud, or non-compliance, Djokki may temporarily hold payments due to an organization until resolution.

8.4 Payout Timeline

Amounts due are paid within a maximum of one (1) month from receipt by Djokki, subject to the absence of disputes and validity of information.
  • absence of disputes,
  • validity of provided information.

9. Refund Policy

Unless otherwise stated, payments are non-refundable. Refunds or commercial compensation may be granted exceptionally through customer support.

10. Suspension, Removal, and Termination

Djokki may suspend or remove any account or organization for violation of these Terms. Users may request account termination at any time, without compensation.
When an account is associated with an organization, termination becomes effective only if:
  • no active subscriptions exist,
  • no pending payments or payouts remain,
  • no disputes or mediation procedures are ongoing,
  • all financial obligations are fulfilled.
Djokki may delay or temporarily refuse termination until these conditions are met. Termination results in loss of service access and deletion of associated content, subject to ongoing legal or contractual obligations.

11. Customer Support, Mediation, and Dispute Management

Djokki provides customer support and may act as a mediator between users and organizations. In case of multiple complaints, Djokki may:
  • request explanations,
  • suspend content,
  • offer compensation (refunds, extensions, commercial benefits).
Such measures are commercial gestures and do not constitute an acknowledgment of liability.

12. Security, Content Hosting and Protection of Organization Data

Djokki places particular importance on the security of data and content entrusted by users and organizations.
To this end, Djokki implements appropriate and reasonable technical and organizational measures, in line with generally accepted industry standards, in order to protect:
  • user and organization account data,
  • documents provided during the creation and management of organizations,
  • audiovisual content and media hosted on the Platform,
  • technical data related to the use of the services.
Audiovisual content (videos, images, and related media) published by organizations is hosted and delivered through specialized technical infrastructures, including content delivery networks (CDNs) provided by third-party service providers.
In this context, Djokki uses, in particular, CDN services that enable secure and optimized content distribution. Organizations acknowledge that certain technical constraints inherent to these infrastructures mean that media files, once uploaded and integrated into the distribution system, cannot be returned in the form of downloadable files.
Accordingly, organizations are required to retain their own copies and archives of the content they publish on the Platform and may not request Djokki to return or restore the original files after they have been uploaded or upon termination of their account.
Despite the measures implemented, users and organizations acknowledge that the security of information systems cannot be guaranteed absolutely and that zero risk does not exist, particularly in the event of hacking, intrusion, or cyberattacks.
In the event of a security incident or data breach, Djokki undertakes to act with due diligence in order to:
  • limit the impact of the incident,
  • secure the affected systems,
  • take any corrective measures deemed necessary,
  • inform the affected parties where such notification is considered appropriate..
Djokki shall not be held liable for damages resulting from fraudulent or unauthorized access to data or content, except in the event of proven gross negligence or willful misconduct on its part.

13. Djokki Status and Limitation of Liability

Djokki operates as a technical and commercial intermediary platform. Organizations remain solely responsible for their content and associated rights.
Djokki’s liability is limited to direct and proven damages, excluding any indirect damages.

14. Prohibited Conduct

It is prohibited to use the Platform for:
  • fraudulent activities,
  • hacking or unauthorized access,
  • circumvention of payment systems,
  • any activity contrary to applicable laws.

15. Modification of the Terms

Djokki may modify these Terms at any time. Modified Terms take effect upon publication.

16. Final Provisions and Amicable Settlement

These Terms apply to all users.
In the event of a dispute, the parties agree to seek an amicable solution before legal action.

17. Contact

For any questions or complaints: contact@djokki.com